Customer care
Cancellation Policy
Effective date: 6 October 2026
This policy explains when a GreenThara order may be cancelled. It should be read with the Shipping Policy and Return, Replacement and Refund Policy.
1. Before dispatch
Request cancellation as soon as possible through the verified GreenThara contact shown on this website. An order may be cancelled without a cancellation charge if the request is accepted before packing or courier handover.
2. After dispatch
An order cannot normally be cancelled after courier handover. If delivery is refused or the parcel is returned, shipping, return-to-origin and payment-processing costs may be deducted where permitted by applicable law.
3. Custom, personalised and hygiene-sensitive items
Products prepared, personalised or sealed specifically for an order may not be cancellable once preparation has started. Opened or used personal-care products are handled under the return policy and applicable consumer law.
4. GreenThara cancellation
GreenThara may cancel an order because of unavailable stock, incorrect pricing, failed verification, an unserviceable address, suspected misuse or circumstances outside reasonable control. Any eligible amount already collected will be refunded to the original payment method.
5. Refund timing
Approved refunds are initiated after cancellation confirmation. Bank or payment-provider processing times may apply. Cash-on-delivery orders for which no payment was collected do not require a refund.
6. How to request cancellation
Contact GreenThara through WhatsApp or mobile at +91 75609 03039 and provide the order number, customer name and reason. Do not share card details, banking passwords or one-time passwords.